How & Why to Provide Meaningful Learner Feedback in eLearning
Meaningful learner feedback helps learners correct errors, see their progress, and deepen their learning. Learn how to build feedback into your online training.
eLearning Quality Assurance, or eLearning QA, is the process through which we monitor and enforce standards. It ensures the delivery of an outstanding training product. Assuring the quality of SCORM (Sharable Content Object Reference Model) courses can be incredibly challenging, especially for lengthy or complex programs. Even so, quality assurance checks must be done to guarantee that learners will have an effective, enjoyable learning experience and not encounter factual or grammatical errors.
Although eLearning quality assurance is an extremely important step in the SCORM course creation process, it is often underestimated. Not valuing QA of your eLearning courses is a huge mistake for learning and development (L&D) teams that aim for excellence. When the QA phase is skipped, the final product may end up reaching the learner with spelling errors, functionality issues, or bugs, both ruining the learner experience and harming your company’s reputation.
Knowing a bit more about the QA process, specific to eLearning, may change your mind about the importance of including a QA phase with every project. Also, learning some QA strategies can make the process seem more manageable and show how it will take your training product from mundane to exceptional. This article describes a few ways that the Flare Learning team works to achieve accurate, effective eLearning products.
L&D teams that are up against a tight deadline might try to test an eLearning product all at once to see what the learner would get when taking the course for real. But this quick scan might miss important details that do not immediately catch the eye. For that reason, Flare Learning teams use an eLearning QA process in three acts, or phases, to guarantee a thorough review:
Content should be the first thing reviewed. First, compare the actual SCORM course content with the storyboard to ensure that the course is complete and accurately follows the design. Next, examine the content for grammar, spelling, and punctuation issues. Poorly written text can damage the credibility of the course, and the harm can spill over to the company’s credibility and reputation. If no storyboard is available, read the content more than once to evaluate the flow, completeness, and coherence of the course.
If the course contains narration, be sure to check the audio along with the text or slides. Verify that it matches the text, sounds as expected, and is at a pleasant volume level. Ideally, you will complete the narration review during the final phase of the QA process.
Once you’re satisfied with the content, it is time to test interactive elements. This is when you click all buttons, hover over links, and watch for animation inconsistencies. Test out various ways a learner might navigate through the course to see whether they could easily “break” something. Also, verify that the course setup ensures that learners access the training content in a logical way. As you review interactive activities, choose both incorrect and correct responses to verify that the appropriate response is marked as correct and that feedback fits the question and response. Pay attention to timing and slide transitions, making sure every single feature works smoothly and as expected.
Last but not least, the QA check examines the quality of images, graphics, and videos. Make sure that images and graphics all look neat and crisp, especially when enlarged. Test each video to ensure it is not pixelated and that its audio is synchronized.
Once a team member has completed the initial review, it is essential to have someone else review the course. A fresh pair of eyes is critical because, when a course developer spends a lot of time working on a project, it can be hard for them to spot small errors, such as typos or a slightly different animation type. Ideally, someone who is not directly involved with the project, but who has the knowledge and access to collaborate, should be asked to perform this additional review.
At Flare Learning, we establish the number of review cycles at the beginning of each project, during our initial planning. We consider this number — our ideal is at least four review cycles — when planning and allocating project management and resources. The four review cycles are:
Budgeting time and resources for eLearning quality assurance from the beginning of project planning and management is essential. The three-stage QA process of a 30-minute course, for example, may take up to 90 minutes; the time it takes depends on the number of interactive elements, as well as the number and type of issues found. Allowing time for each round of QA and course revisions is an important consideration when starting a new project. It is always better to set aside more time than needed and not use it than the other way around.
While performing QA reviews, keep track of all errors, issues, and feedback. The reviewer, as well as the digital designer, should use a document to log all information: It can be an MS Word file, a spreadsheet, or even use a collaborative web app, such as Google Docs or Review 360. If multiple reviewers are logging their findings, a project lead or other designated team member should have final decision-making authority and be responsible for approving the completed product.
At Flare Learning, we’ve found that these procedures help our quality assurance processes run smoothly, enabling us to meet or exceed learners’ expectations. Treating your eLearning products with care and respect ensures that they look and work perfectly, therefore providing your learners with an enjoyable and effective learning experience. This, above all, is the key to your success!
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